Support
We're a small team, which means your message goes to the people who actually build the apps.
Email us
For any question — setup, billing, bug reports, or feature requests — write to support@veltriolabs.com.
We typically reply within one business day.
Helpful to include
Your store's .myshopify.com domain, the app you're using, and a short description or screenshot of what you expected versus what happened. These details help us investigate your question.
Documentation
Each app has its own help center, written by the people who built it:
- Replenio — setup, purchase orders, receiving, cost tracking and suppliers.
- Backordr — backorder detection, restock dates, customer emails and fulfillment holds.
- Markio — printing labels, the template editor, the catalog audit, barcodes and SKUs, and printers.
Our apps also include contextual help, and we're happy to walk you through anything by email — ask us a question.